Introduction
Welcome to GlowUp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Information We Collect
Account Information
When you create an account using Sign in with Apple, we receive:
- Your Apple ID identifier (a unique, anonymized ID)
- Your name (if you choose to share it)
- Your email address (if you choose to share it, or Apple's relay email)
Profile Information
During onboarding and app usage, you may provide:
- Your name
- Age range
- Skin type and concerns
- Acne history duration
- Current skincare products
- Problem areas on your face
- Skincare goals
- Lifestyle information (sleep quality, water intake, diet type)
Photos
With your explicit permission, we collect facial photos to:
- Analyze your skin condition using AI technology
- Track your skincare progress over time
- Provide personalized skincare recommendations
Photos are stored securely and are only accessible to you. They are processed by Google's Gemini AI service for skin analysis purposes only.
Usage Data
- App usage patterns and feature interactions
- Routine completion and streak data
- Device information (device type, operating system version)
Subscription Information
We use RevenueCat to manage subscriptions. Payment processing is handled entirely by Apple through the App Store. We do not collect or store your payment card information.
How We Use Your Information
- Personalization: To create customized skincare routines based on your skin profile
- AI Analysis: To analyze your skin photos and provide actionable insights
- Progress Tracking: To help you monitor your skincare journey over time
- Notifications: To send routine reminders (with your permission)
- Service Improvement: To enhance app features and user experience
- Customer Support: To respond to your inquiries and provide assistance
Third-Party Services
We use the following third-party services:
- Google Gemini AI: For skin photo analysis and routine generation. Photos are sent securely for processing and are not retained by Google beyond the analysis session.
- Supabase: For secure data storage and authentication.
- RevenueCat: For subscription management. See their Privacy Policy.
- Apple Sign In: For authentication. See Apple's Privacy Policy.
Data Storage and Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS/SSL
- Photos and personal data are stored securely with encryption at rest
- Access to user data is strictly limited and monitored
- We regularly review and update our security practices
Data Retention
- Account data is retained while your account is active
- Progress photos are retained until you delete them or your account
- You can delete your account and all associated data at any time through the app settings
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Delete your account and all associated data
- Export: Export your data in a portable format
- Opt-out: Disable notifications and certain data collection
To exercise these rights, use the settings within the app or contact us at the email below.
Children's Privacy
GlowUp is intended for users aged 16 and older. We do not knowingly collect information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@glowup-app.com